We're here to help

Talk to the Polair team

Questions about cooling power, battery life, shipping or your order? Our EU-based support team typically replies within one business day.

  • Email supportsupport@getpolair.comFastest way to reach us
  • Support hoursMon to Fri, 9:00 to 17:00 CET
  • Orders & shippingTracked dispatch from EU warehousesFree over €49
  • Warranty & returns1-year warranty, 30-day returns
1-year warranty 30-day returns EU dispatch

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Average reply time: under 24 hours